Application Support Career Research and Resources
CISCO SYSTEMS
Selected as a member of product support engineering team to recommend solutions to minimize reduction of calls received within the Technical Assistance Centers (TAC) from customers and field personnel on network management systems, wireless devices, and IOS platforms. Analyzed call metrics; identified re-occurring issues and possible solutions; and partnered with project management, engineering, development, and support tea...
Avg. Salary: $100,000 · Company Rank: Not Available
CISCO SYSTEMS
Advanced and given total responsibility for managing and expanding Level II network management systems support operations during growth of service provider client base globally. Based upon success, requested to assume responsibility and enhance performance of storage, routing, switching, and WAN Level II support teams. Recruited and interviewed resources; trained and mentored team members; and established relationships with...
Avg. Salary: $100,000 · Company Rank: Not Available
CISCO SYSTEMS
Chosen as a core member of TAC Support Group following acquisition by Cisco to provide optimal Level II support to 100+ enterprise customers across 26 network management systems. Interfaced with customers’ network operations and systems administration teams to diagnose and troubleshoot complex issues. Advanced to Team Lead within 1st year to recruit, train, and oversee efforts of 8 Customer Support Engineers. Analyzed and r...
Avg. Salary: $100,000 · Company Rank: Not Available
Omnitech Institute
• Organizes lab sessions and supervise students in Cisco router and switch installation, configuration, and troubleshooting • Organizes certification training sessions for CCNA • Maintains a professional and positive learning environment
Avg. Salary: $40,000 · Company Rank: Not Available
Henry County Schools
• Consistent in reinforcing school rules and policies. • Highly motivated and demonstrate enthusiasm about teaching mathematics. • Maintain a controlled and safe environment in the classroom.
Avg. Salary: $40,000 · Company Rank: Not Available
Belvidere High Schoo
2003 – 2010 High School Math Teacher • Experience teaching Precalculus/Trigonometry CP and Honors, Algebra 2 /Honors, Algebra 1, Math Techniques • Received direct and indirect positive feedback, from administrators, teachers, and students.
Avg. Salary: $40,000 · Company Rank: Not Available
BNY Mellon
Avg. Salary: $75,500 · Company Rank: Not Available
General Dynamics
Assistant supervisor managing 30 Service Desk Agents and Account Management Agents in two locations. Colorado Springs and Chantilly VA.
Avg. Salary: $47,000 · Company Rank: Not Available
Hutchinson Correctional Facility
Provided counseling, and assisted with problem resolution and management of offenders. I also provided IT support to staff.
Avg. Salary: $47,000 · Company Rank: Not Available
Morton Credit Union
I provided Tier II IT support to include software updates, problem resolution, security audits and upgrades.
Avg. Salary: $47,000 · Company Rank: Not Available
