Sycamore Work Values

Daily Duties at Sycamore:

Developed a Quality Management System based on ISO 9000:2000, TL9000 and SEI CMM that was focused on management involvement and product improvement. Used the program to define and solidify business practices, meet customer contract requirements and provide training to new hires during a time of rapid growth. The company grew from 325 to over 1250 people, and quarterly revenue grew from $29M to $149M, during the 14-month development of the program. • Obtained one of the first ISO 9000:2000 Registrations in the Telecommunications industry, via QMI. • Developed a Data Mine and a Metrics Dashboard tool to monitor quality metrics of hardware, delivery and change management, including TL9000 and GR-929 metrics to internal quality improvement and external customer reporting requirements. Implemented Training Tracking tools, Failure Analysis recording and reporting tools, an intranet/web based Issue Management System and a quality documentation control system. Developed a simplified process documentation strategy and structure that “became the standard of expectations for ISO 9000:2000” by the Registrar, and that required minimal manpower for maintenance. Developed and managed the internal quality audit program based on ISO Compliance, product quality and process effectiveness, and process improvements. • Implemented product quality monitoring and improvement through a set of cross-organizational Continuous Improvement Teams (CITs), primarily addressing hardware quality and eliminating the causes of ~ 60% of field failures. Provided training on Quality Management practices and requirements to the management team and staff. Developed a structure of divisional and corporate management quality reviews to actively monitor and improve quality, designed to ensure that management’s responsibilities were adequately addressed.

What they like about Sycamore:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Program and Project Management, Business Analysis/Process and Data Analyst, Software Quality Assurance (SQA),, Requirements Management, Configuration Management, Defect Management, Quality Systems Development and Quality Management, Business Process Vision and Policies, Organizational Development and Re-engineering, Business Systems Requirements Specification, Course Development and Technical Training, Process and Training Documentation and Technical Writing, Product Design and Qualifications (power and packaging), Component Engineering (analog and materials), European and Asia Pacific business experience, Data Base Development and SQA, Use Case Modeling, Requirements and Defect Management, Issue Management, Document Management, KPI Definition, Analysis and Business Process Improvement, Use Cases Development, Test and Training, Internal Audit Planning, Implementation and Management, Hardware and Software PLC Management, Software Development Life Cycle (SDLC), Product Safety, EMC, EMI Environmental Management, Manufacturing, Customer and Field Support, Standards and Regulatory: UL, CSA, IEC, ISO, VDE, BSI, KEMA, FCC, FDA, PTT, BABT, OSHA, NEC, Sarbanes-Oxley (SarbOx/SOX), COBIT, Standards Making Committees: ECMA TC12, CBEMA ESC2, TIA, Process Frameworks: ISO 9000:2000 and TL 9000 (cGMP/QS9000 equivalent), CMMI, ITIL, SWBoK, PMBoK, RUP, and Sarbanes-Oxley compliance, Mass Quality Award/Baldridge Evaluation/Implementation, ODI and Rummler-Brache Process Improvement Methods, Metrics and Tools: TQM, SPC, TL9000 and GR-929 metrics implementations and Six Sigma tools and methodologies

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Sycamore: