Harte Hanks Work Values

Daily Duties at Harte Hanks:

I utilized my previous training skills with trouble shooting using the knowledge base, tracking console shipments with the ups website, creating order repairs , and taking inbound calls on the X Box 360 account. I also helped customers with any problems or concerns regarding steps as far as trouble shooting and getting the X Box 360 repairs. I became familiar with different types of programs such as the knowledge base and i also learned how to use the UPS website to track shipments. I had to escalate calls and do a lot of cold and warm call transfering. I helped customers who were upset by listening to them while using the knowledge base to come up with a good solution to the problem. I did this job on a temporary contract for about four months. I worked nine hour shifts including overtime when needed. i took about 500 calls per night.

What they like about Harte Hanks:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Call Center, Collections, Mail Clerk

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Harte Hanks: