Harte Hanks Work Values

Daily Duties at Harte Hanks:

I utilized my previous training skills with trouble shooting using the knowledge base, tracking console shipments with the ups website, creating order repairs , and taking inbound calls on the X Box 360 account. I also helped customers with any problems or concerns regarding steps as far as trouble shooting and getting the X Box 360 repairs. I became familiar with different types of programs such as the knowledge base and i also learned how to use the UPS website to track shipments. I had to escalate calls and do a lot of cold and warm call transfering. I helped customers who were upset by listening to them while using the knowledge base to come up with a good solution to the problem. I did this job on a temporary contract for about four months. I worked nine hour shifts including overtime when needed. i took about 500 calls per night.

What they like about Harte Hanks:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Call Center, Collections, Mail Clerk

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Harte Hanks: