Princess Cruises Work Values

Daily Duties at Princess Cruises:

- Specific responsibility for the overall hotel operations of 5 cruise ships where I have; 1) Traveled extensively worldwide to meet with the Hotel Managers to review and support the product, introduced service and operational initiatives and analyzed and acted upon financial results and guest ratings. 2) Planned multiple capital improvement projects that have led to increased onboard revenue and achieved better utilization of public spaces. - Overall responsibility for the maintenance of hotel policy & procedures (brand standards) for the entire fleet of Princess, Cunard & P&O Australia vessels. During this time I have created a new database to standardize the format in which the policies & procedures are presented for the 3 brands and implemented a system to ensure policies are reviewed every 6 months at a minimum. - Responsibility for the Guest Services operation on all Princess, Cunard & P&O Australia vessels with specific emphasis on maintaining a high level of customer service standards. Initiated a new staffing structure and recruitment plan in 2006 that reduced costs by 35% while at the same time tapping a new source of experienced hotel staff that have proven themselves by playing their part in achieving higher satisfaction ratings for 2007 YTD. - Specific responsibility for the financial reporting and control of cash held onboard, hotel supplies inventory management & costs, as well as monitoring overall revenue performance and personnel costs. In 2006 I reduced cash inventory held onboard by over $1million and brought in the hotel supplies budget for all 3 brands under the total $41 million budget. - Specific responsibility for Charter operations, new to our department in 2006. I successfully organized 6 full ship charters with guest ratings that surpassed the established targets. - Specific responsibility in the past for negotiating contracts with vendors operating a concession business onboard and improving the Princess margins while monitoring the product and services offered and revenue generated. This included the Spa & Fitness operation operated by Steiner Leisure. - Responsible for working with internal shoreside departments such as Sales & Marketing, IT, Marine & Engineering, Personnel, Reservations, Public Relations & Newbuilds to ensure representation of the Hotel departments needs, to gain understanding of projects impacting hotel operations and ensuring future itinerary and passenger demographic information is collected and shared. - Specific responsibility for approving department computer hardware/software requests, business change requests and for ensuring SOX requirements are met onboard and ashore with regards to control of cash and hotel inventory.

What they like about Princess Cruises:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

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Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Princess Cruises: