Hewitt Work Values

Daily Duties at Hewitt:

Manage 25 associates on a day-to-day basis. Responsibilities include day-to-day administration of policies and programs including pension, 401K, employee relations, compensation, benefits and training for multiple HR Services. Responsible for employee engagement, talent development, succession planning, retention, Service Center Metrics. Play a leadership role by implementing action plans with individuals, across the office and company to increase quality and profitability. Meet with team on a regularly established basis and share responsibility for surfacing opportunities/issues. Partner with Workforce Manager to analyze results and help guide team when necessary. Lead in the development of call center programs and process improvements that enhance the level of internal and external customer service. Coordinate individual and team meetings to effectively provide strategic guidance for the team. Human Resource Administer of Oil, Gas, Electronics, Hospital and Retail industries which include payroll, time & labor, talent management, succession planning, performance reviews, compensation, medical, dental, vision, spending accounts, life insurance, pension, recruiting, special cash awards, time entry and scheduling. Responsible for the attainment of call center performance measurements in relation to meeting monthly client contractual agreement of Service Center Metrics: service level above 90%, ASA, AHT, AWT, ATT, control expenses and increase profitability through the enhancement of projects which improves the service and efficiency of the team, ensure department has a full understanding of call center objectives, queues, call volume, and company goals. Perform side-by-side monitoring with associates. Responsible for co-monitoring associate calls with the client. Responsible for Quarterly Customer Satisfaction Results above 95% Execute calls through coaching, promote and teach the principles of excellent customer, mastery of content, and use of tools. Provide feedback on outbound/inbound calls in the areas of customer service and accuracy during customer calls. Coach team/supervisors to view each customer interaction holistically to ensure that customers have a predictably positive experience.

What they like about Hewitt:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Customer Service, Human Resources, Benefits Manger, Call Center Manager, Benefits Consultant

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Hewitt: