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Skill Soft (Formerly Thomson Ne Tg) Work Values
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Daily Duties at Skill Soft (Formerly Thomson Ne Tg):
Manage the daily operation of an internal and external support help desk. Manage the Product Technical Support team with 16 techs in a call center and remote environment. Manager of the Premier Support program including Microsystems and Cisco. Utilized work force management based on historical call volume. Conduct interviews to back fill staff. Conduct monthly and yearly performance reviews. Lead weekly team meetings for ongoing training. Provide daily, weekly, monthly, and yearly reports to President, VPs and department directors using Crystal and Avaya ACD reports. Monitor call volume and manage agent skill sets using Avaya ACD. Monitor ASA, average abandon rate, average handle time, and email response. Report to the VP of Customer Care.
What they like about Skill Soft (Formerly Thomson Ne Tg):
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
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Information about Skill Soft (Formerly Thomson Ne Tg)
Company Rank: 4.0 out of 5
Average length of employment : 2 years
Average salary of employees: $50,000
These are some of the questions we asked our climbers about their experiences with Skill Soft (Formerly Thomson Ne Tg):
| 05| | ||
| Were your performance expectations clearly communicated? | 4.0 |
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| Were you recognized for meeting or exceeding expectations? | 4.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 5.0 |
| 03| | ||
| I would recommend this as a place of employment. | 2.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 2.0 | |
| I feel employees are fairly compensated. | 2.0 |
