Comerica Bank Work Values

Daily Duties at Comerica Bank:

Comerica Bank Auburn Hills, MI July 1974 to January 2007 Comerica Loan Center – CAO/Relationship Manager 7/2001 - 1/2007 Reported to FVP. Managed training and education programs for Michigan Region and the community. Coordinated and facilitated training and events around sales, credit, compliance, systems, operations, customer service, communication, professional development and train the trainer. Implemented training programs and joint forums with call center and branches; collaborated with IT partners with intensive knowledge sharing. Conducted needs analysis. Made recommendations, selected interventions and designed tools to close gaps which supported CA, MI and TX region. Resulted into monthly reporting; tracked all phases of loan process from acceptances to collections; key performance measurements to risk indicators. Improved quality of application process 55%. Developed training, marketing materials and tools with evaluation tools for all levels of management. Identified best practices through benchmarking and market audit study for competitors on credit process. Experienced in underwriting and loan structuring for consumer and commercial credit. Achieved 68% profitability of loan portfolio through identifying growth opportunities, pilot programs with improvements to business scorecards. Indirect (personal) sales results of $2.5 million for closed business. Created and coordinated audit, compliance and regulatory training requirements for division; results 100%. Cash Vault Services - Quality Control/Training Manager 4/1999- 7/2001 Reported to FVP. Managed Training, Customer Service, Financial Accounting and Administrative Support Team in Cash Service environment. Developed training from ground up utilized human performance technology approach with blended learning solutions. Established key performance standards for training, raised the bar for financial accounting and customer service with human resource management responsibilities. Managed projects and key accounts, developed effective strategies and tactical plans. Exceeded planned revenue, cost control goals by 88%; implemented reporting metrics, service level agreements and database management. Recognized for successful implementation of systems and training plans; done through strong IT partner management. Responsible for human resource management. Maximized staff effectiveness through hiring, interviewing and selecting employees. Ensured human resource practices of EEO and AA plans were adhered to. Improved morale through job analysis and compensation, delegated task related to competencies and performance development plans. Responsible for implementation of employee satisfaction surveys, recognition programs and corporate initiatives. Authored and implemented policies, procedures, training/orientation manuals, and extensive reporting process for senior management and staff. Recognized as key contributor for role model behavior, "Building Effective Teams", fostered change, improved quality, process improvements, customer service and team development. Lockbox Services - Operations Manager 6/1996 - 4/1999 Reported to FVP. Managed 50+ employees in accounts receivables (fast paced) environment with ability to meet multiple deadlines through technology. Payment possessing, transaction balancing, trend analysis and MIS reporting. Managed operating budget. Cut cost by 20% through cost-effective purchasing, centralizing process, deployment and vendor relationships (two-consecutive years). Escalation point for solving problems and issues; made decisions by using effective recovery strategies with improvements to the delivery of internal and external customer service. Responsible for interviewing and hiring practices, coaching, mentoring, training, and performance development. Gained 60% employee participation for higher education. Implemented performance management process for all employees, which provided succession planning and fast track reporting (i.e. plans, promotions, progressions). Key contributor for a series of productivity, quality, workflow design and process improvements. Received “Team Spirit Award” for leadership and improved quality. Retail Branches - Branch Management 7/1986 - 6/1996 Reported to VP. Managed branch sales, marketing and operations teams. Responsible for human resource and leadership development. Established curriculum for training seminars and workshops. Customer base $90 million. Led sales training which motivated teams to consistently exceed sales goals. Increased retail sales by 170% through conducting sales meetings, developing marketing strategies and promotions, setting goals and incentives to include customer and employee appreciation events. Recognized for outstanding audit ratings in operations and retail banking to include compliance and regulatory responsibilities. Selected as Branch Marketing/Quality Service Coordinator, implemented programs; measured performance and profitability.

What they like about Comerica Bank:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

training or operations managers

Skills

These are some of the questions we asked our climbers about their experiences with Comerica Bank: