Suntrust Bank Inc. Work Values

Daily Duties at Suntrust Bank Inc.:

• Worked closely with higher level management and Business Analysts internally and Vendors externally to develop and implement best practices for supported systems and correlated applications • Administered and supported customized FileNet application (PLX) and large scale complex applications, documenting and monitoring service tickets, troubleshooting minor problems, generally 1st and 2nd tier level application support, maintaining open issue lists, prioritizing minor fix/upgrade lists, all with the focus on root cause analysis • Communicated with the clients, management, vendors, and/or application developers on a daily basis in support of SLA • Performed input of application table entries, ad-hoc reporting, analysis of new client requests, on-call support, application QA testing, disaster recovery preparation and testing, and lead horizon and concept assessment activities • Performed shell programming, PL/SQL scripting, basic SQL Server and Oracle database configuration and installation, executed stored procedures and SQL scripts • Has extensive understanding of the application supported, inclusive, of interfacing applications, and in-depth understanding of incident and change management policies and associated tool applications and processes, • Experience in supporting Oracle CRM application and Oracle applications objects (tables, views, packages, workflows, etc). • Guided and advised less experienced production support analysts and provided performance feedback to employee's managers • Performed a major leadership role with clients in providing design and creation of business solutions • Used various reporting tools (i.e. Cognos) for global and site specific reporting requirements • Performed additional tasks which required extensive knowledge and skills such as UNIX(AIX), MS Windows, MS Office, WAN/LAN, distribution systems, development, management, etc.

What they like about Suntrust Bank Inc.:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Application Support

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Suntrust Bank Inc.: