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Convergys Work Values
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Daily Duties at Convergys :
? Helped customer’s with bill inquires ? Did general troubleshooting for phone problems , Refreshed devices, did master resets ? Took payments and gave current account balances ? Explained different handsets available and what features they have ? Offered products and services such as Direct Protect insurance, Text Messaging and Data Packages as well as GPS services ? Changed phone numbers and direct connect ids, I did equipment swaps and sim swaps ? Transferred customer’s to the appropriate department such as Customer Finance or Tech Tier 1 ? Would file billing research requests, made portability requests, split billing requests ? Helped with account changes such as password ,address changes, placing High priority notes on accounts ? Memo all the work done on account and for customer, as well as any payment arrangements made through Customer Finance
What they like about Convergys :
Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.
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Information about Convergys
Company Rank: 4.0 out of 5
Average length of employment : 1 year
Average salary of employees: $17,000
These are some of the questions we asked our climbers about their experiences with Convergys :
| 05| | ||
| Were your performance expectations clearly communicated? | 4.0 |
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| Were you recognized for meeting or exceeding expectations? | 3.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 5.0 |
| 03| | ||
| I would recommend this as a place of employment. | 3.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 2.0 | |
| I feel employees are fairly compensated. | 3.0 |
