Cyberonics Work Values

Daily Duties at Cyberonics:

Develop and maintain a thorough and practical understanding of Cyberonics’ products and technology. Identify and investigate complaints in accordance with Company policy, FDA regulations and other governmental agencies, as applicable. Receive, respond, and reach resolution to inquiries regarding company products received through the call center, email, or other sources. Determine the severity of complaints by asking clinically relevant questions regarding the nature of the failure, and/or consequence to the patient. Work with external medical personnel on problems where analysis of situations or data requires clinical as well as technical knowledge, and conduct an in-depth evaluation of various factors affecting the clinical event. Authorize and process product returns from customers. Provide clinical and technical support to both internal and external customers. Participate in cross-functional teams assembled to investigate and resolve product quality issues. Maintain open and effective communication with customers and employees. Act as a backup for the technical support call center, as necessary. Perform other duties as may be required by supervisor.

What they like about Cyberonics:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

science, Life science

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Cyberonics: