Cyberonics Work Values

Daily Duties at Cyberonics:

Develop and maintain a thorough and practical understanding of Cyberonics’ products and technology. Identify and investigate complaints in accordance with Company policy, FDA regulations and other governmental agencies, as applicable. Receive, respond, and reach resolution to inquiries regarding company products received through the call center, email, or other sources. Determine the severity of complaints by asking clinically relevant questions regarding the nature of the failure, and/or consequence to the patient. Work with external medical personnel on problems where analysis of situations or data requires clinical as well as technical knowledge, and conduct an in-depth evaluation of various factors affecting the clinical event. Authorize and process product returns from customers. Provide clinical and technical support to both internal and external customers. Participate in cross-functional teams assembled to investigate and resolve product quality issues. Maintain open and effective communication with customers and employees. Act as a backup for the technical support call center, as necessary. Perform other duties as may be required by supervisor.

What they like about Cyberonics:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

science, Life science

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Cyberonics: