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Cyberonics Work Values

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Daily Duties at Cyberonics:

Develop and maintain a thorough and practical understanding of Cyberonics’ products and technology. Identify and investigate complaints in accordance with Company policy, FDA regulations and other governmental agencies, as applicable. Receive, respond, and reach resolution to inquiries regarding company products received through the call center, email, or other sources. Determine the severity of complaints by asking clinically relevant questions regarding the nature of the failure, and/or consequence to the patient. Work with external medical personnel on problems where analysis of situations or data requires clinical as well as technical knowledge, and conduct an in-depth evaluation of various factors affecting the clinical event. Authorize and process product returns from customers. Provide clinical and technical support to both internal and external customers. Participate in cross-functional teams assembled to investigate and resolve product quality issues. Maintain open and effective communication with customers and employees. Act as a backup for the technical support call center, as necessary. Perform other duties as may be required by supervisor.


What they like about Cyberonics:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.



Information about Cyberonics


Company Rank: Not Available

Average length of employment : 1 year

Average salary of employees: $49,500

These are some of the questions we asked our climbers about their experiences with Cyberonics:

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Were your performance expectations clearly communicated?

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Were you recognized for meeting or exceeding expectations?

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Did you feel like your personal contribution was important?

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Was your career path clearly outlined and discussed?

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I would recommend this as a place of employment.
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I believe in the purpose of this organization.
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I would work for this organization again.
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I feel employees are fairly compensated.
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