Dealer Specialties Work Values

Daily Duties at Dealer Specialties:

• I access the dealers DMS (Dealer Management System) each day to cross-reference that the data with the dealers current inventory at DSI • I am responsible for training all the new employees on how to dial into a dealership dealer management system. • I am also the go to person for our department when my associates need help with doing something. If I can’t fix the problem or figure out what the issue is I them escalated the issue up the chain to the proper people. • I provided current, accurate information regarding our services, and about inventory to our sales reps and to the dealerships. • If a dealer is having modem issue, I contact the dealer to inform them what is going on and why we couldn’t access their DMS. • I work directly with the dealer’s everyday to troubleshoot inventory they might be having. • I call dealers everyday to assist them with filling out our polling form, which consist in the dealer giving us a username and password and modem number to access their DMS. • I file every polling form alphabetical that we receive. • I respond to emails that are sent to us by our sales reps or dealers regarding changes in their DMS. • I work with the dealers to make sure that we are collecting the right data from their DMS. • I have to enter all the dealers’ information that they provided on our polling form into our database. So that when our poller runs it will automatically poll the dealer’s inventory. • I also help educate our sales reps and dealerships on ways to reduce inventory issues. • I also to help educate dealers and sales reps a head time on ways to keep the inventory accurate in their DMS, so that it information will go our correctly to Autotrader, Car.com and all of our other data partners. • I work with ADP and R&R on inventory issues and modem issues to get them resolved for the dealer in a timely manner. • I also talk to new dealers that call in about all of the products and services and what package would be good for them. • I work closely with the developers on issues that require change on our development side to meet the requirements of what the dealer is asking us to do. • I work with developers on new tools that I believe would be helpful in our department to better services us and the dealership. • Here are the different system types that I work with everyday. Reynolds and Reynolds, ADP, UCS, Arkona, AutoSoft, AutoMate to access many dealership systems to collect the data from.

What they like about Dealer Specialties:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Adminstrative Assistance/ clerical

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Dealer Specialties: