Le Meridien Hotels Work Values

Daily Duties at Le Meridien Hotels :

-- Instrumental in the opening process of the hotel, establishing system and practice -- Directed the entire Front Office department which included front desk, concierge, valet, bell and one touch customer services in the absence of department Director -- Formulated policies and procedures for the entire Front Office department -- Ensured seamless continuance of high service standards and work ethic through shifts -- Operated the entire first floor lobby level of the hotel which is the first and last point of contact with hotel guests -- Provided security and customer services for all VIPs to the hotel -- Operated all departments in the absence of department managers, typically during evenings, including security, housekeeping, accounting, engineering, restaurant, bar, club and room service -- Performed hiring, termination and disciplinary procedures and mediated employee relations in multiple departments (started at a different level within the organisation as listed below) Overnight Front Desk Agent / Concierge and Night Auditor 04/2003 – 06/2003 -- Formulated and implemented night audit procedure and manual -- Assisted guests at check in and check out -- Attended to late night special requests/ questions guests or visitors had -- Managed the cashiering system -- Audited and corrected all transactions carried out by day cashiers, printed out guest receipts and remedied all reservation errors -- Directed the entire front office department overnight, making sure that all deliveries were made, bills were printed and the date on the hotel cashiering and food accounting systems was rolled over to the next business date -- Wrote and delivered reports to senior management on the previous day’s activities, and the current day’s arrivals and major events -- Wrote the nightly incident report -- Operated the switch board and directed all calls to the right departments -- Provided general and specific customer service -- Prepared hand written, scented welcome cards to all arriving VIPs and repeat guests

What they like about Le Meridien Hotels :

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Hospitality, Hotel Manager, Manager, Management, Recruiting, Sales Manager, Innovator

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Le Meridien Hotels :