Citigroup Work Values

Daily Duties at Citigroup:

Manage day to day operations of the call center to ensure smooth work flow and to achieve predetermined goals. Lead team of 7 managers in a manner that ensures high quality customer care focused on building and retaining valuable customer relationships and commitment to the delivery of value added products and services. Monitor, research, and evaluate technological advances in the mortgage banking industry to identify appropriate alternatives for enhancing current department operations. Evaluate cost/benefits, make recommendations, develop and oversee implementation plans. Identify and analyze escalated problems and provide guidance to team members for resolution. Develop effective policies and procedures to ensure timely, accurate, cost effective and excellent service to our customers. Efficiently allocate resources, set goals, forecast and adjust budgets in accordance with productivity and call volume. Staff recruiting and hiring, training, salary administration, performance appraisals, counseling and motivation of staff . Initiate and develop relationships with others businesses within the Citigroup umbrella in order to strategize how Citimortgage can help the parent corporation achieve its objectives and improve results. Lead the development of a new start-up site including, but not limited to, hiring, planning, scheduling, equipment procurement, budgets and structural changes to the building to suit new housing needs. Participate in national and international policy and procedure reviews and work within a global team to re-structure failed practices.

What they like about Citigroup:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Citigroup: