Irt Of Texas Work Values

Daily Duties at Irt Of Texas:

Provide customer service to all internal customers. Collaborated with other functional areas including; Human Resources, Training, Workforce, Marketing, and Finance/Payroll. Responsible for building a team environment with peers. Provided leadership, direction, support and career development to Call Center supervisors. Train, motivate and coached the Call Center staff on the essential skills and tools needed to succeed in their roles. Prioritized team goals and individual goals to effectively achieve business objectives. Communicated frequently and openly with team members to achieve the Call Center's Sales Goals. Worked with the Quality department to ensure consistency in call evaluations. Worked closely with Call Center Director with strategic planning as it pertains to Call Center Operation Provided knowledge of products processes, and call center trends to provide recommendations that improve the customer experience, employee satisfaction, and corporate performance. Developed and implemented standard operating procedures for Call Center departments and ensuring best practices were maintained. Managed Call Center sales incentives. Established a strong leadership presence within the Call Center by being involved, interacting on the call center floor, and being approachable. Other duties as assigned.

What they like about Irt Of Texas:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Customer Service Manager

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Requirements Analysis & Specification

These are some of the questions we asked our climbers about their experiences with Irt Of Texas: