Business Objects Work Values

Daily Duties at Business Objects:

• Developed and implemented plan for decreasing the number of support cases over 30 days. This was a multi-faceted approach involving all levels of support • Manage the operations of 3 support teams which make for a total of 15 direct reports • Hold 1-on-1 meetings with direct reports to address any concerns or questions that may arise during the day-to-day operations • Engage in enterprise level customer escalations to ensure that an action plan exists and is followed for resolving all critical support cases. This requires direct communication with the customer and, potentially, all departments within Business Objects • Participate in management planning sessions for the re-structuring of the support team to better utilize the skills of the support engineers in supporting our customers • Responsible for developing customized training plans for all engineers across the Top Tier support team – 80 individuals. • Drive the participation of Top Tier engineers in company initiatives (BETA programs, new support application rollout, developing new escalation paths, etc…) • Drive accountability across all engineers in the Top Tier support team by emphasizing the affect that their actions have on their teammates and the customers that they support • Continually interact with Sales, Professional Services, Technical Account Managers, Pre-Sales, Maintenance Renewals, & Education to determine how those groups can better leverage support and vice-a-versa • Mentoring for all direct reports and other individuals across Business Objects • Improved existing headcount model for Top Tier Support

What they like about Business Objects:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Business Development, Technical Expertise, Program Manager, Marketing, Account Management, Project Manager, Business Intelligence, Competitive Intelligence, Business Analyst

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Business Objects: