Sbc/Ameritech Work Values

Daily Duties at Sbc/Ameritech:

•10 Years Customer Service & Management Experience (managed 15-20 Customer Advocates) •Effective employee supervision including training, evaluation, motivation, team building and employee development •Customer service principals, practice and call center management •Ability to direct complex projects from concept to fully operational status •Goal-oriented individual with strong leadership skills •Organized, highly motivated, and detail-directed problem solver •Proven ability to work in unison with management, staff, and board of directors •Provide quality customer service by assisting customers through implementing their requested phone service with well developed interpersonal skills. Professionally respond and react quickly and appropriately to resolve or escalate service orders when needed. •Supported sales force with service order issuance on high end products and services such as ADTSE, BASE RATE, DID, DS1, CENTREX, and PBX which generated over $500,000 in revenue. •Managed up to 98 national multimillion dollar accounts such as Manpower, Kimberly Clark and Cintas just to name a few. •Project managed service request for Authorized Distributors and customers with multi-billing locations. •Coordinated technician visits for service installation, established, relocated and updated telecom service and administered multiple complex calling plans and related features.

What they like about Sbc/Ameritech:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Sbc/Ameritech: