Verizon Wireless Work Values

Daily Duties at Verizon Wireless:

Receives and responds to all customer inquiries and complaints. Responsible for identifying customer discrepancies and assist in making sound decisions to achieve customer satisfaction. Documents customer correspondence and distribute to appropriate staff for resolution when necessary. Performs Clerical duties as needed. Analyze accounts to determine proper refund amounts for service and equipment. Must also be able to assist in other processes assigned to the Care Desk such as answering customer correspondence, processing return equipment, insurance claims and other activities. Requires contact with internal and external customers. Handling all of the Call Center internal and external correspondence. Receive, process, and track all customer care correspondence. Contact customers in reference to bills when necessary. Part of Customer Relations Management Team taking escalated calls when customers requested a supervisor. Assisted in Offline department handling customer correspondence, address changes, credits over $150, adding special feature offerings, share plan mismatches. Assisted the retail store working in customer service on several occasions when needed. Make payment arrangements with customers on past due accounts. Troubleshoot phone or service issues to determine problem and resolve. Maintain a high level of Customer Satisfaction in a Call Center Environment.

What they like about Verizon Wireless:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Verizon Wireless: