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Verizon Wireless Work Values
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Daily Duties at Verizon Wireless:
Provide stellar customer service with first call resolution. Act as a back-up for Account Liaison in the SPOC Que. Communicate effectively to resolve customer concerns by having expert knowledge of Verizon Wireless products and services. Perform tier one troubleshooting for Data, PDA and mobile devices. Instruct customers in programming devices and updating roaming capabilities. Maintain extensive experience in multiple billing systems (Vision, I2k and NetAce). Assist with conference call with the simulators and emulators. Provide feedback for Methods and Procedures’.
What they like about Verizon Wireless:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Skills
Information about Verizon Wireless
Company Rank: 2.0 out of 5
Average length of employment : 19 years
Average salary of employees: $35,000
These are some of the questions we asked our climbers about their experiences with Verizon Wireless:
| 05| | ||
| Were your performance expectations clearly communicated? | 3.0 |
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| Were you recognized for meeting or exceeding expectations? | 3.0 |
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| Did you feel like your personal contribution was important? | 2.0 |
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| Was your career path clearly outlined and discussed? | 2.0 |
| 03| | ||
| I would recommend this as a place of employment. | 2.0 | |
| I believe in the purpose of this organization. | 2.0 | |
| I would work for this organization again. | 2.0 | |
| I feel employees are fairly compensated. | 1.0 |
