Macro International, Inc. Work Values

Daily Duties at Macro International, Inc.:

• Monitored and managed Telephone Research Interviewer calling shifts to encourage quality, productivity and profitability on all surveys conducted for governmental and commercial purposes across all North American time zones. • Trained Telephone Research Interviewers on respondent interaction protocols for various types of studies and surveys. • Interacted with Project Management personnel on a weekly basis to exchange suggestions and information regarding correction and improvement of interview scripts, protocols, and data collection processes. • Effectively liaised with mid-level management, project managers and survey programmers at all Macro’s locations to ensure professionalism and protocol-compliant calling through teleconferencing, site visits, and telephone interview monitoring. • Created and assembled training documents and FAQs for the call center’s management team regarding technological and procedural changes. • Interpreted and converted data from interviewer productivity and telephone call resolution reports for departmental status conference calls, presentations, and communications to both internal and external clients.

What they like about Macro International, Inc.:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Marketing, Legal, Music, Entertainment

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Macro International, Inc.: