Macro International, Inc. Work Values

Daily Duties at Macro International, Inc.:

• Monitored and managed Telephone Research Interviewer calling shifts to encourage quality, productivity and profitability on all surveys conducted for governmental and commercial purposes across all North American time zones. • Trained Telephone Research Interviewers on respondent interaction protocols for various types of studies and surveys. • Interacted with Project Management personnel on a weekly basis to exchange suggestions and information regarding correction and improvement of interview scripts, protocols, and data collection processes. • Effectively liaised with mid-level management, project managers and survey programmers at all Macro’s locations to ensure professionalism and protocol-compliant calling through teleconferencing, site visits, and telephone interview monitoring. • Created and assembled training documents and FAQs for the call center’s management team regarding technological and procedural changes. • Interpreted and converted data from interviewer productivity and telephone call resolution reports for departmental status conference calls, presentations, and communications to both internal and external clients.

What they like about Macro International, Inc.:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Marketing, Legal, Music, Entertainment

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Macro International, Inc.: