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Macro International, Inc. Work Values
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Daily Duties at Macro International, Inc.:
• Monitored and managed Telephone Research Interviewer calling shifts to encourage quality, productivity and profitability on all surveys conducted for governmental and commercial purposes across all North American time zones. • Trained Telephone Research Interviewers on respondent interaction protocols for various types of studies and surveys. • Interacted with Project Management personnel on a weekly basis to exchange suggestions and information regarding correction and improvement of interview scripts, protocols, and data collection processes. • Effectively liaised with mid-level management, project managers and survey programmers at all Macro’s locations to ensure professionalism and protocol-compliant calling through teleconferencing, site visits, and telephone interview monitoring. • Created and assembled training documents and FAQs for the call center’s management team regarding technological and procedural changes. • Interpreted and converted data from interviewer productivity and telephone call resolution reports for departmental status conference calls, presentations, and communications to both internal and external clients.
What they like about Macro International, Inc.:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
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Information about Macro International, Inc.
Company Rank: 4.0 out of 5
Average length of employment : 2 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Macro International, Inc.:
| 05| | ||
| Were your performance expectations clearly communicated? | 3.0 |
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| Were you recognized for meeting or exceeding expectations? | 4.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 4.0 |
| 03| | ||
| I would recommend this as a place of employment. | 3.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 2.0 |
