Drivetime Work Values

Daily Duties at Drivetime:

Provide excellent customer service to customers who proactively contact the company requesting assistance in meeting their contract obligations due to unexpected financial obligations (e.g. medical bills, lay-off, etc.). Contact or attempt contact with customers at all stages of delinquency (usually 1-45 days past due) in assigned queue of accounts on a daily basis, and work with them to bring their account current within the shortest period of time possible. Set up "Promises To Pay", electronic check payments or money orders as requested by the customer. Complete "Meet and Greets" introducing themselves as the point of contact for any loan/payment issues, and outlining the responsibilities of the contract the customer has signed, prior to the customer leaving the dealership with their new vehicle. Conduct "Meet and Greets" by phone of all customers that are delivered when no one is available to do so at the store within 3 working days of the closing. Help customers who attempt to voluntarily surrender their vehicle to keep their vehicle while maintaining loan payment arrangements. Work as a contributing member of the Loan Representative team. Assist in training or developing the skills of other Loan Representatives as requested by the Loan Manager. Maintain positive working relationships with the Loan Representative team and other dealership employees. Meet or exceed production goals (including but not limited to call volume, dollars collected and completion of meet and greets) on a daily, weekly and monthly basis.

What they like about Drivetime:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Customer Service, Call Center, Government, Account Resolution

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Drivetime: