Acs Work Values

Daily Duties at Acs:

•My duties were to contact patients to resolve their account balances and to resolve complaints in a prompt, accurate, and courteous manner following procedures for hospital billing. •Dialed patients via strata dialer computer system, verified HIPAA per state regulations; •Demonstrated proficiency with PC-based computer skills including Microsoft Suite, and typing at least 50 WPM; •Demonstrated ability to accurately attend to details, to prioritize, and complete multiple tasks with limited direction. •Resolved patients accounts by offering financial assistance and or payment plans; •Received payments by check or credit cards; •Obtained insurance information from patients to bill their insurance for the balances; •Maintained confidential notes on patient account files for each account; •Gathers information from the caller to identify customer’s needs and determine appropriate action by communicating appropriate options for resolution. •Investigated and resolved complaints or problems escalated through lower-level staff members. •Used a computer system to research/resolve inquiries and log customer calls. •Gathered information for Medicare and other insurance information relating to patient account balances. •Promptly reported any compliance related concerns to Senior HR Management team and works through appropriate resolution. •My duties were to contact patients to resolve their account balances and to resolve complaints in a prompt, accurate, and courteous manner following procedures for hospital billing. •Dialed patients via strata dialer computer system, verified HIPAA per state regulations; •Demonstrated proficiency with PC-based computer skills including Microsoft Suite, and typing at least 50 WPM; •Demonstrated ability to accurately attend to details, to prioritize, and complete multiple tasks with limited direction. •Resolved patients accounts by offering financial assistance and or payment plans; •Received payments by check or credit cards; •Obtained insurance information from patients to bill their insurance for the balances; •Maintained confidential notes on patient account files for each account; •Gathers information from the caller to identify customer’s needs and determine appropriate action by communicating appropriate options for resolution. •Investigated and resolved complaints or problems escalated through lower-level staff members. •Used a computer system to research/resolve inquiries and log customer calls. •Gathered information for Medicare and other insurance information relating to patient account balances. •Promptly reported any compliance related concerns to Senior HR Management team and works through appropriate resolution.

What they like about Acs:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Administrative Support

Skills

Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Acs: