Maximus/Taa Project Work Values

Daily Duties at Maximus/Taa Project:

Responsible for the development and supervision of SEU customer service representatives. Ensure representatives are at all times knowledgeable of extended policy changes and alternatives on assisting clients with difficult cases. Handle case escalations from SEU agents and at times from general call center agents, both in Midland and Athens and forward to appropriate staff to get resolution. Routinely answer policy questions from Midland and Athens staff. Routinely be entrusted to perform special projects for call center policy experts and for call center manager in efforts to track case trends via Excel spreadsheets and offer possible solutions to assist clients. Monitoring and coaching special agents to maintain an above 95% Blue Pumpkin adherence in accordance with workforce. Monitor and maintain good attendance of SEU team. Review and approve timesheets to report to payroll.

What they like about Maximus/Taa Project:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Customer Service

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Maximus/Taa Project: