International Business Machines Work Values

Daily Duties at International Business Machines :

§ Supported customers using customer response systems that managed inbound and outbound telemarketing communications. § Received calls from end users regarding password resets, user id maintenance, account and contact identification and password administration. § Interacted with managers and supervisors regarding group privileges to data, opportunities, events, campaign workflows, job functions and calendar modules. § Helped users identify their customers, contacts, opportunities, quotes, proposals and events in Siebel. § Develop reports from Siebel Marketing, Siebel Call Center and Marketing Sales Management applications. § Lead Educator for customer database (MSM and Siebel) with focus on database usage, reports, and training. Created user manuals to encourage proper use of Siebel and marketing processes. § Worked with problem tickets and routed each to the appropriate subject matter expert for resolution. § Analyzed revenue and financial targets. § Provided services for fortune 500 companies who wanted to purchase large computer hardware and software for their business environment. § Created financial databases and forecast revenue attainment to upper management. § Developed campaigns geared to reach new and existing customers.

What they like about International Business Machines :

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Marketing, Database Tester, Business Development, Account Manager, Computer Repair Technician, Software Engineer

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with International Business Machines :