International Business Machines Work Values

Daily Duties at International Business Machines :

§ Supported customers using customer response systems that managed inbound and outbound telemarketing communications. § Received calls from end users regarding password resets, user id maintenance, account and contact identification and password administration. § Interacted with managers and supervisors regarding group privileges to data, opportunities, events, campaign workflows, job functions and calendar modules. § Helped users identify their customers, contacts, opportunities, quotes, proposals and events in Siebel. § Develop reports from Siebel Marketing, Siebel Call Center and Marketing Sales Management applications. § Lead Educator for customer database (MSM and Siebel) with focus on database usage, reports, and training. Created user manuals to encourage proper use of Siebel and marketing processes. § Worked with problem tickets and routed each to the appropriate subject matter expert for resolution. § Analyzed revenue and financial targets. § Provided services for fortune 500 companies who wanted to purchase large computer hardware and software for their business environment. § Created financial databases and forecast revenue attainment to upper management. § Developed campaigns geared to reach new and existing customers.

What they like about International Business Machines :

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Marketing, Database Tester, Business Development, Account Manager, Computer Repair Technician, Software Engineer

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with International Business Machines :