Sun Gard Availability Services Work Values

Daily Duties at Sun Gard Availability Services:

? Maintain a high-level of customer service by providing 24/7 on call support. ? Maintain high customer satisfaction by troubleshooting customer problem quickly and efficiently. ? Keep SQL systems running smoothly and efficiently by performing a variety of database administration tasks including database backup and restoration, system plan maintenance, performance monitoring. ? Ensure high-quality delivery of products by working closely with the Quality Assurance and development teams. ? Maintain external customer relations by traveling to customer locations for product installation and support. ? Ensure 99.99% system availability by developing, testing, and maintaining disaster recovery procedures. ? Consistently increase efficiency by writing SQL scripts as well as Visual Basic and batch programs to automate repetitive tasks. ? Increase system performance by using Performance Monitor and other utilities to generate system reports and recommend changes. ? Protect departmental systems by setting up, configuring and maintaining firewall policies. ? Reduced monthly system maintenance time by 75% by researching and deploying a centralized Windows Update Service system. ? Increased departmental efficiency by developing a database to track server and software information. ? Maintain customer and departmental systems by utilizing remote software such as RDP, PCAnywhere, VNC, Terminal Services and WebEx. ? Use change control system to properly plan and document changes to departmental and customer systems. ? Often called on to fill in when management is not available. ? Received numerous bonuses based on personal performance.

What they like about Sun Gard Availability Services:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Technical Support, Support Specialist, System Administrator, Systems Administrator, SQL Administrator, Desktop Support, Network Administrator

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Sun Gard Availability Services: