Sun Gard Availability Services Work Values

Daily Duties at Sun Gard Availability Services:

? Maintain a high-level of customer service by providing 24/7 on call support. ? Maintain high customer satisfaction by troubleshooting customer problem quickly and efficiently. ? Keep SQL systems running smoothly and efficiently by performing a variety of database administration tasks including database backup and restoration, system plan maintenance, performance monitoring. ? Ensure high-quality delivery of products by working closely with the Quality Assurance and development teams. ? Maintain external customer relations by traveling to customer locations for product installation and support. ? Ensure 99.99% system availability by developing, testing, and maintaining disaster recovery procedures. ? Consistently increase efficiency by writing SQL scripts as well as Visual Basic and batch programs to automate repetitive tasks. ? Increase system performance by using Performance Monitor and other utilities to generate system reports and recommend changes. ? Protect departmental systems by setting up, configuring and maintaining firewall policies. ? Reduced monthly system maintenance time by 75% by researching and deploying a centralized Windows Update Service system. ? Increased departmental efficiency by developing a database to track server and software information. ? Maintain customer and departmental systems by utilizing remote software such as RDP, PCAnywhere, VNC, Terminal Services and WebEx. ? Use change control system to properly plan and document changes to departmental and customer systems. ? Often called on to fill in when management is not available. ? Received numerous bonuses based on personal performance.

What they like about Sun Gard Availability Services:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Technical Support, Support Specialist, System Administrator, Systems Administrator, SQL Administrator, Desktop Support, Network Administrator

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Sun Gard Availability Services: