Kaiser Permanente Medical Group Work Values

Daily Duties at Kaiser Permanente Medical Group:

? Provide high quality customer service in a fast-paced environment and handle a high volume of incoming calls from PCP’s (Primary Care Physicians), clients, call center operators, and patients while maintaining confidentiality and professionalism. ? Check in patients, retrieve and update patient medical charts, review insurance status prior to patient visit, refer patients to specialists and scheduled follow up appointments for patients while maintaining confidentiality and meeting compliance with HIPAA (Health Insurance Portability and Accountability Act) guidelines. ? Interact and build relationships with all levels of medical staff, personnel, and management. ? Accountable for money collected from co-payments. ? Create solutions for urgent matters while maintaining composure and maintain flexibility with in the sub-departments of Pediatrics (i.e. Teen clinic, Specialty, Urgent Care, PE clinic.) ? Work non-traditional days and hours as needed and frequently attended Customer Service trainings and systems update trainings. ? Participate in volunteer activities and projects such as Blood drives, children’s PE clinics, and HAP (Healthy Adolescent Program.) ? Received excellence awards in Customer Service in various occasions.

What they like about Kaiser Permanente Medical Group:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Business Analyst, Analyst, Human Resources, Human Resources Analyst, Coordinator, Consultant, HRIS, Workforce Management, Client Services

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Kaiser Permanente Medical Group: