Duke Clinical Research Institute Work Values

Daily Duties at Duke Clinical Research Institute:

• Successfully built and manage the DCRI Hardware Asset department from the ground up; by way of solid leadership along with the development of Standards of Operations (SOP’s)/service level agreements (SLA’s) for Hardware deployment, procurement and inventory procedures in addition to Software procurement, licensing and deployment. Entry level experience with ITIL best-practices and processes. • Project manager for end of lease and all phases of a $900,000.00 hardware and 1.1 Million dollar software budget. Reduced costs 1.2% over all with solid asset inventory, procurement and licensing experience. Additional Project Management rolls include: Security engineer for the NT4/XP roll out project (team of 7). 2nd chair for the PX/Vista roll out project (team of 12), in addition to; active member for the VoIP convergence (team of 4, increase to 12 when roll out occurs). • Sr. IT Systems Specialist supplying support by way of desktop, phone & email for 1200 users worldwide. Assisted in supervision of 5 desktop support technicians and 6 Help Desk specialists, maintained an even work flow through Support Magic and Intuit/TrackIT ticketing software. Configure DNS/DHCP on laptops (entry level) • Manage Corporate Images; Responsible for testing new applications and upgrades for computer related software packages, including testing all Microsoft hot fixes prior to release. • Assisted Network Engineer with initial configuration and installation of 2900, 3500 & 4006 CISCO Catalyst series switches; mainly with EIGRP and OPSF. Extensive Telecom room installation, configuration and maintenance, running cable, terminating and making ports hot. • Train staff and users on proper use on all IT hardware and software programs.

What they like about Duke Clinical Research Institute:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

IT Management, senior leadership, network and system management, vendor negotiations, system design, system security, system support, strategic planning, budgeting, project management, IT infrastructure, outstanding customer service, College educated, professionally certified

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Customer/organizational tier 1, 2, , Management , Networking , System Admin/Engineer, Inventory/Software Procurement Specialist, Disaster recovery , Project/strategic management experience

These are some of the questions we asked our climbers about their experiences with Duke Clinical Research Institute: