Greene Resources Work Values

Daily Duties at Greene Resources:

• Immediate resource for the escalation of respondent and survey instrument issues requiring a higher level support. • Anticipate upcoming problems and takes actions to prevent or solve them • Research and follow-up on escalated issues with respondents and projects • Prioritize calls/queue management/policy management (i.e. dress code, attendance tracking, individual performance rates). • Assist supervisors in the tracking of productivity of current projects. • Handle irate respondents or distressed participant • Interface with customers directly. • Conduct monitoring sessions to, improve performance (of interviewers), obtain information on the quality of data being collected, and improvement of interview design • Participate in conference calls held between the staff, project staff and our clients. • Assist with training of new telephone interviewers and team leaders • Understand and handle project problems. Provide appropriate and immediate resolution to project staff, project supervisors and telephone interviewers while coaching employees on good customer service skills. • Setting up and maintenance of filing systems/copying including confidential material, and calendars • Arrange meetings, book and prepare meeting rooms and provide/arrange hospitality, set up communication links for meetings via teleconference, • Answer and directed calls on multi-line phone and/or return phone calls. Screen calls for managers and responds to routine questions utilizing tact and courtesy in interactions with others. • Prepare/edit correspondence, memos, reports, presentations, and spreadsheets. • Assist with accomplishing routine facilities-related responsibilities such as ordering supplies, maintaining marketing materials and supply room, arranging for document duplication, equipment repair, etc. • Understand compliance guidelines regarding file maintenance, mail handling procedures, paperwork flow, and correspondence • Proficiency in MS Office, utilize internet, data entry • Miscellaneous projects as assigned.

What they like about Greene Resources:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

customer service, data entry, call center, administrative

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Leadership

These are some of the questions we asked our climbers about their experiences with Greene Resources: