Gte/Verizon Work Values

Daily Duties at Gte/Verizon:

Provided leadership to a 23-member team supporting over 15,000 clients assigned to support a government organization. Acting Call Center Manager where I managed the day-to-day operations of the call center consisting of 225 Level 1 - 3 Call Center Agents, NOC, and Sales Team. Lead WellPoint Health Network’s Support Desk, Service Level and Process Implementation teams. Designed the SOP (Standard Operating Procedures) Manual used to reference all processes and procedures for the desk. Redesigned several reports for multiple clients. This included the following metrics - call status, call length, first call closures, SLA reports, individual stats and graphs for all metric reporting. ISO 9001:2000 Project Manager. Lead ISO Certification Team to achieve certification on our first attempt and ahead of schedule. Another notable accomplishment was filling the PM role for the migration of an international account to a single database and ticketing system for problem tracking. The multi-unit team consisted of members from five states and three countries. • Respond to RFPs and RFIs for a Technical Support and Customer Service Call Center • Customer Relationship Management • Team Member development, performance counseling, and training • Domain Administrator • Exchange Administrator • Pre/Post Sales Engineering • Remedy ARS Sub-Administrator • Team scheduling • Project Management

What they like about Gte/Verizon:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Management, Leadership, Helpdesk, Project Managemnt, Business Development, Remedy, IT, Information Technology, Manager, Leader

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , ITIL Foundations certified, Project+ certified, Security+ certified, Site Designer certified

These are some of the questions we asked our climbers about their experiences with Gte/Verizon: