Contractor Work Values

Daily Duties at Contractor:

Performed duties of Team Lead providing guidance to others on Customer Service, troubleshooting, procedures, escalation of issues, processes and other areas directly affecting the SLA and overall performance of the call center team. • Lotus Notes, AS400, Win XP/NT, Servers, MS Office, PCanywhere, Remedy ARS • Answer high volume of incoming calls • Coach team members on troubleshooting various applications • Troubleshoot hardware to include servers, PCs, laptops and printers • Customer Service • SLA attainment

What they like about Contractor:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Management, Leadership, Helpdesk, Project Managemnt, Business Development, Remedy, IT, Information Technology, Manager, Leader

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , ITIL Foundations certified, Project+ certified, Security+ certified, Site Designer certified

These are some of the questions we asked our climbers about their experiences with Contractor: