Boeing Global Services Customer Service Work Values

Daily Duties at Boeing Global Services Customer Service:

Managed scope, cost, and quality for production and retrofit type design changes borne of in-service customer problem reports and FAA safety and airworthiness actions to ensure customer satisfaction regarding performance and schedule. Managed projects from inception to closure, limiting company's liability as well as impacts to airline customers. Coordinated with international aviation certification agencies to ensure prompt approval of projects by customers' own regulatory agencies. • Promoted to Lead Engineer in 2014. Improved on-time performance of group by 14%. • Led projects requiring understanding highly technical engineering and manufacturing issues and processes, including: o Structures - Corrosion, Cracking, Airworthiness. o Mechanical / Hydraulic systems - Landing Gear, brakes, valves, purchased equipment. o Propulsion - Icing, flameouts, standard procedures, thrust reversers, pumps. o Environmental Control Systems - cargo temperature control, shutoff valves, depressurization. o Interiors - escape slides, galley equipment, in-flight networking / entertainment

What they like about Boeing Global Services Customer Service:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

PROJECT MANAGEMENT, PMP, project planning, earned value management, EVM, logistics, program management, secruity clearance, military, process improvement, Aerospace, systems engineering, six sigma, risk management, Agile, Agile project management, production engineering, private pilot, aerospace engineering, shipping performance, dock operations, technical publications, federal ovesight, federal delegation, databases, Amazon Web Services, Microsoft Excel, MRB, Material Review Board Engineer, aircraft certification

Skills

Project, word, PowerPoint, Oracle, Tableau, Kibana, CATIA, SQL, PowerShell, C#, Audits, Cost / Benefit Analysis, Change Management, Consulting, Project Management, Strategic Planning, Team Leadership / Motivation, Process Improvement, Training / Development, Employee Engagement, Data Warehousing, QA / Testing, Technical Writing, Client Relations, Presentations, Customer Service, Distribution, Logistics, QC / QA, Assembly Automation, Cost Reduction, Ops Management, Process Improvement, Scheduling, Risk Management, OSHA / Regulatory Compliance, Federal oversight, Federal Aviation Administration (FAA), Regulatory Delegation, Instructions for Continued Airworthiness (ICA), Design for Cost, Design for Assembly, Design for Manufacturability, Team Leadership, Root Cause Analysis, dock operations, shipping performance, cross-functional team leadership, technical publications, Department of Defense, FAA Airman Certification (pilot), Private Pilot, Aerospace Engineering, Systems Engineering, Mechanical Engineering, six sigma, Risk Management, Affordability Engineering, cost control, Material Review Board Engineer, MRB, Rejection Tags, aircraft certification, Private Pilot, Technical Program Management, Microsoft Office Suite

These are some of the questions we asked our climbers about their experiences with Boeing Global Services Customer Service: