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Rackspace Work Values
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Daily Duties at Rackspace:
• Responsible for managing a customer success team of 14 professionals overseeing $120 million in annual revenue over 26 accounts • Collaborated with directors to establish new governance policies and tools based on ITIL 3 standards • Participated and guided multiple contract negotiations resulting in significant increases in revenue under contract and new business • Resolved escalations of client issues in a positive manner, resulting in increased customer satisfaction and Net Promoter Scores • Created a highly effective and collaborative team, lead in employee engagement scores and customer satisfaction
What they like about Rackspace:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
CIO, COO, Operations, Strategy, Agile, Effective, Public Speaking
Information about Rackspace
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $200,000
These are some of the questions we asked our climbers about their experiences with Rackspace:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
