Sallie Mae / Upromise Work Values

Daily Duties at Sallie Mae / Upromise:

Responsible for the strategy, tactics, and execution of all eCommerce, communication, marketing, brand, partner and product development initiatives for the Upromise business. Owned and developed the product roadmap including complete member and marketing experience including new member acquisition and engagement, product development and marketing, brand awareness, and public relations. Responsible for identifying and evaluating eCommerce partners and product management initiatives to continuously improve the suite of benefits and products available to Upromise members resulting in increased profitability for the enterprise. Managed a technology budget of $20MM and an eCommerce budget of $3.8 million, including marketing, member experience and retention. Developed and led eCommerce strategy to maximize multi-channel and partner revenue. Responsible for the User and Member on-line and mobile experience to ensure a superior technology interaction at all touch points. Recruited, hired, trained and developed marketing, product, UX/CX, and partner / vendor management teams.

What they like about Sallie Mae / Upromise:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Management, P&L, Business Development, Contract Negotiations, Credit Card, Business Plan, HR, Marketing Management, business transformation, eCommerce, Client Management, Product Development, Agile Methodologies, SaaS, Risk Management, Marketing Strategy, UX Design and Strategy, Salesforce

Skills

Strategy Development, Operational Planning, Marketing Strategy, Revenue Generation, Risk Management, P&L Management, Business Transformation, Product Performance, Technology Implementations, Marketing Operations, UX / CX Strategy, Global Business Development, RFP / Contract Negotiations, Project Management, Metrics / Data Analytics, Salesforce

These are some of the questions we asked our climbers about their experiences with Sallie Mae / Upromise: