Wellnext Work Values

Daily Duties at Wellnext:

• Directed all Arizona operational activities and staff including IT, accounting, call center, outbound sales, human resources, administrative and returns & data teams • Spearheaded financials including budgeting, sales, forecasting, labor and inventory for 4+ teams and Arizona facility • Achieved customer satisfaction ratings of over 95% for 3 consecutive years • Enhanced revenue by over 10% QOQ by increasing auto ship subscriptions to 47% and growing AOV • Built & controlled all telecommunications system activities including IVR's, campaigns, over 400+ toll free and dedicated local phone lines, recordings and record maintenance • Led special projects directly impacting customer satisfaction, revenue generation and sales growth by working with cross-functional teams, overcoming challenges and working together toward one goal • Coordinated and supervised absorption of 10+ brand & company acquisitions and teams for customer care and operations teams • Ensured quality and compliance to all government regulations; PCI, GMP, Adverse/Serious Adverse Event, corporate goals and service level requirements while keeping teams committed to a common goal • Received Arizona's Healthiest Employer Award in 2017 for small sized companies • Received the CEO Award for operational excellence and entrepreneurial spirit

What they like about Wellnext:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Filing, Manufacturing, Team Lead, Call Center, ZenDesk, Acquisitions, Confluence, Human Resources, JIRA, Operational Excellence

Skills

Manufacturing, Team Lead, Call Center, ZenDesk, Acquisitions, Confluence, Human Resources, JIRA, Operational Excellence, Project management, cGMP, SOX, Serious Adverse Events, Operational streamlining, Process Improvement, Multiple Team Management

These are some of the questions we asked our climbers about their experiences with Wellnext: