Dhl Express Work Values

Daily Duties at Dhl Express:

DHL Express, SeaTac, WA Service Station Manager June 2016 to January 2020 • Executed successful year over year improvement in all service KPIs. • Oversaw a team of 61staff members, earning high scores in employee opinion surveys on a consistent basis. • Adhered to established policies, procedures and compliance for satisfactory audit rating. • Ensured successful passing of TSA/DOT/OSHA/FAA/DHS audits. • Minimized loss of work incidents due to accident/injuries with a ~23% year over year improvement. • Repaired broken airport ramp operations process to obtain a 98% on-time departure rating. • Inspected dangerous goods for potential threats. • Coached and developed 4 Operations supervisors through certified international manager platform. • Designed and implemented pick-up and delivery routes. • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives. • Updated quality control standards, methods and procedures as needed to meet compliance requirements. • Provided airport ramp training and support including weight and balance, ramp load verification, aircraft push back, wing walking and marshaling, and general safety process and procedure. DHL Express, Seattle, WA June 2014 to June 2016 Field Service Supervisor • Conducted daily performance dialogues for workforce. • Executed safety evaluation rides for on-road couriers. • Within 9 months of promotion to the role, supported Area Manager to move team performance from 90% on-time departure to 98%+ by repairing broken airport ramp operations process, collaborating with staff to expose gaps to address. • Trained and coached a new supervisor over the course of 6 months. • Oversaw airport ramp operations, ensuring 100% compliance at all times. • Served as dangerous goods inspector and SABLE operator. • Delivered training around Forklift certifications. • Selected as facilitator for Certified International Specialist platform. • Monitored work performance and quality to maintain standards. • Inspected in-progress and completed projects, checking for customer needs, worker safety and best-in-class final results. • Monitored weather conditions to plan work schedules effectively and minimize project delays. Service Station Agent August 2013 to June 2014 • Processed inbound materials for international clearance. • Worked directly with internal customers for aircraft manifesting. • Delivered daily presentation of customs paperwork to CBP. • Managed daily office processes to ensure accurate reporting of overall operational performance. • Assisted with operational procedures including sorting, shipment processing and documentation, and sending shipment status information. • Processed and prepared import/export documentation. • Ensured compliance with safety, security, regulatory, and company policies. Airport Ramp Agent March 2007 to August 2013 • Operated SABLE weight and balance. • Served as Aircraft Loadmaster; ramp load verification certified. • Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags. • Receive and record customer baggage, air freight, mail and company materials as required. • Pick up, deliver, and transport cargo and baggage to and from aircraft and prepare records around these responsibilities. • Operated ramp equipment and forklift operator. • Executed cross docking of both aircraft and truck materials. • Maintained safety compliance of airport operations with FAA.

What they like about Dhl Express:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Management, Audit, Documentation, Process and Procedure, Process Improvement, Process Improvements, Quality, Weight and Balance, Profit and Loss, Hazardous Materials, Budgeting, analytical, Dispatching, Operations Management, Scheduling, Research, Forklift operator and trainer, Regulatory Compliance, Customer Engagement, Quality Control, Classroom Instruction, Decision-Making, Business Acumen, Problem Solving, Team Motivation, Safety Compliance, Meeting Facilitation, IATA

Skills

Team Leadership, Team Motivation, Classroom Instruction, Training, Process Improvement, Problem Solving, Microsoft Office Suite, Cross-functional Coordination

These are some of the questions we asked our climbers about their experiences with Dhl Express: