Xerox Financial Service Work Values

Daily Duties at Xerox Financial Service:

In this role, I consistently delivered stellar operational to internal/external customers, assessing risks and providing detailed explanations regarding risk decisions. My various accomplishments include the management of an email incoming request portfolio which averaged 300-400 requests daily requests with a TAT of 48-72 hours; upon inheriting the portfolio, I proactively identified inefficiencies and key areas of improvement, implemented new procedures, and clarified roles, slashing TAT down to 10 minutes. Additionally, I reorganized internal operations related to end of lease, optimized processes, established clear collection rules, and created a ‘’one-stop shop’’ for both vendors and customers, eliminating recurring profit and asset losses during end of lease.  Negotiated/adjusted lease terms and provided resolutions on contract terms and conditions on lease agreements for customers.  Supported Sales Management with client relationships, addressed all billing concerns, and adjusted charges in cases of booking errors.  Managed Dealer Support inquiries and collaborated with stakeholders across Customer Service, Collections, and Asset Management.  Supplied/negotiated quotes to close out active lease contracts and managed end of lease operations and personnel, explaining end of lease options to customers in a clear and concise fashion, as per defined terms and conditions.

What they like about Xerox Financial Service:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Management, Accounting, Asset Management, Billing, Email, Procurement, Support, Documentation, Financial, Financial Services

Skills

Critical Thinking, Analytical , Problem Solving, Leadership

These are some of the questions we asked our climbers about their experiences with Xerox Financial Service: