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Sykes Enterprises, Inc Work Values
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Daily Duties at Sykes Enterprises, Inc:
Leadership of nine call centers across central U.S., $60M annual budget, 2,000 FTE and 185,000 calls per day. Intra-day, daily, weekly and monthly service level reporting, client relations and account management, key performance metric management, strategic growth planning, sourcing of talent, human resources, training, IT, facility management, quality assurance and account billing. Heavily involved in client relationship management and service level contract management.
What they like about Sykes Enterprises, Inc:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Business Development, Scheduling, Account Management, Billing, Call Center, HR, Human Resources, Management, Performance Metric, Pricing
Skills
Information about Sykes Enterprises, Inc
Company Rank: Not Available
Average length of employment : 7 years
Average salary of employees: $70,000
These are some of the questions we asked our climbers about their experiences with Sykes Enterprises, Inc:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
