Innovation Group, Na Work Values

Daily Duties at Innovation Group, Na:

Executed the design and development of strategic plans to execute corporate vision for North American BPO business operations, governing all aspects of account management and industry relations role to focus primarily on strengthening client relationships with revenue and EBITDA accountability for auto and property clients. Directed a team of five National Account Managers, Regional Account Representatives, and Sales Associates. Coordinated with internal departments to develop valuable solutions that providing continuous improvements in overall performance metrics, and yielded an increase in client satisfaction. Provided management oversight in the development of effective tools and process enhancements that increased revenue projections to reflect a 43% increase between 2019 and 2020. Delegated and controlled operations and daily activities for a seven-member management team governing 40 staff members. Championed and implemented organizational changes and process improvements to scale-up operations and support continued growth and expansion. Overhauled performance management functions by transitioning to a goal-based system, improving top-down communications regarding new developments and upcoming events. Explored advancements in technology supporting industry best practices, and employed technical solutions that improved Property Division EBITDA while effectively controlling overall expenses. Established and managed operating budgets, generated financial forecasts, and maintained P&L accountability

What they like about Innovation Group, Na:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Claims Leadership, Productivity improvement, Cross-functional team management, Xactimate, Xactanalysis, Continuous Improvement, MS Office suite, litigation management, casualty, liability, property

Skills

Cross Functional Team leadership, Productivity improvement, Litigation management

These are some of the questions we asked our climbers about their experiences with Innovation Group, Na: