Innovation Group, Na Work Values

Daily Duties at Innovation Group, Na:

Executed the design and development of strategic plans to execute corporate vision for North American BPO business operations, governing all aspects of account management and industry relations role to focus primarily on strengthening client relationships with revenue and EBITDA accountability for auto and property clients. Directed a team of five National Account Managers, Regional Account Representatives, and Sales Associates. Coordinated with internal departments to develop valuable solutions that providing continuous improvements in overall performance metrics, and yielded an increase in client satisfaction. Provided management oversight in the development of effective tools and process enhancements that increased revenue projections to reflect a 43% increase between 2019 and 2020. Delegated and controlled operations and daily activities for a seven-member management team governing 40 staff members. Championed and implemented organizational changes and process improvements to scale-up operations and support continued growth and expansion. Overhauled performance management functions by transitioning to a goal-based system, improving top-down communications regarding new developments and upcoming events. Explored advancements in technology supporting industry best practices, and employed technical solutions that improved Property Division EBITDA while effectively controlling overall expenses. Established and managed operating budgets, generated financial forecasts, and maintained P&L accountability

What they like about Innovation Group, Na:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Claims Leadership, Productivity improvement, Cross-functional team management, Xactimate, Xactanalysis, Continuous Improvement, MS Office suite, litigation management, casualty, liability, property

Skills

Cross Functional Team leadership, Productivity improvement, Litigation management

These are some of the questions we asked our climbers about their experiences with Innovation Group, Na: