At&T Inc. Work Values

Daily Duties at At&T Inc.:

Provided leadership and direction to strategic improvements and innovative change throughout the organization. Partnered with operations leadership and shared services to ensure goal attainment. Directed a virtual team of 8 implementation associates including development, evaluation, performance assessment, disciplinary procedures, talent acquisition, and terminations. Oversaw the process of moving payroll databases from one region to another region. Coached and developed 8 associates in performing at optimal levels. Managed the daily activities of the transfer team to ensure efficient and effective delivery of optimal service to clients. Led human resources management duties including staffing, human capital allocation, performance management, and employee relations. Created dashboards and metrics that influenced business decision-making. Published a transfer handbook for comprehensive services and aided in the smooth transition of transfers into business unit/region. Ensured milestones were met through oversight of project vehicles and coordination of resources. Invited to act as a guest speaker with various groups.

What they like about At&T Inc.:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Retention, Call Center, Complaints, Customer Service, Documentation, Help Desk, Human Resources, Process Improvement, Project Management, Implementation, Microsoft Office Suite, SharePoint, Project, Siebel

Skills

Oracle, Salesforce, Netsecure, Siebel, Microsoft Office Suite, Project, Project Management, Six Sigma, Agile, Change Management, Avaya, Verint, Satmetrix, Cisco , SharePoint, Team Leadership, Team Leadership, Problem Solving, Operations Management, Strategic Planning, Training, Relationship Management, Sales Management, Investigations, Onboarding, Union Relations, Program Management

These are some of the questions we asked our climbers about their experiences with At&T Inc.: