State Of New Hampshire Work Values

Daily Duties at State Of New Hampshire:

Manage New HEIGHTS Database for over 30 offices State wide. New HEIGHTS Help Desk Served on 4-person Database Team in the Department of Health and Human Services. Implemented, maintained, and supported the HEIGHTS computer system with automated benefit, client scheduling, reporting, and eligibility functions for 32 state assistance programs. Provided Tier II technical support for desktop, network, and web-based applications. Interacted with 400 state and subcontracted personnel at 12 district DHHS offices. Interfaced with vendors, partners, subcontractors, and internal teams to implement system wide fixes and enhancements. Developed technical documentation, maintained high quality standards, and aided in updating department policies and procedures. Utilized JIRA, MMIS, TSO, NH EASY, SharePoint, and web-based / cloud-based applications. •Contributed to roll out and field training for 200+ state employees on JIRA trouble ticketing system, completed over a 6-month period. •Helped reduce the number of trouble tickets / technical issues from 125 to 100 per week. Reduced average trouble ticket resolution time from 8 hours to 2 hours. •Closed out technical issues in one contact / first attempt 50% of the time. Escalated and worked with subcontracted technical team to resolve technical problems on the remaining 50%. •Created best practice documentation and aided end users in being better educated, self-sufficient, and more resourceful.

What they like about State Of New Hampshire:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Lead, Manage, Microsoft Platforms, Administration, Security, Active Directory, Linux/Unix, Networking, Collaboration, Soft Skills, SaaS, PeopleSoft, Business Objects, Accounting, Finance, Citrix, SharePoint, Jira, ITIL, Servers, HP, DELL, Meeting Coordinator, Communications, Team Builder

Skills

Technical Coordinator, Team Builder, Solutions Provider, Comfortable with Fast Paced Environment, Demonstrated Leader, Technical Skills, Collaborator, Manager, Communicates with stakeholders, Responsible, Dependable

These are some of the questions we asked our climbers about their experiences with State Of New Hampshire: