State Of New Hampshire Work Values

Daily Duties at State Of New Hampshire:

Manage New HEIGHTS Database for over 30 offices State wide. New HEIGHTS Help Desk Served on 4-person Database Team in the Department of Health and Human Services. Implemented, maintained, and supported the HEIGHTS computer system with automated benefit, client scheduling, reporting, and eligibility functions for 32 state assistance programs. Provided Tier II technical support for desktop, network, and web-based applications. Interacted with 400 state and subcontracted personnel at 12 district DHHS offices. Interfaced with vendors, partners, subcontractors, and internal teams to implement system wide fixes and enhancements. Developed technical documentation, maintained high quality standards, and aided in updating department policies and procedures. Utilized JIRA, MMIS, TSO, NH EASY, SharePoint, and web-based / cloud-based applications. •Contributed to roll out and field training for 200+ state employees on JIRA trouble ticketing system, completed over a 6-month period. •Helped reduce the number of trouble tickets / technical issues from 125 to 100 per week. Reduced average trouble ticket resolution time from 8 hours to 2 hours. •Closed out technical issues in one contact / first attempt 50% of the time. Escalated and worked with subcontracted technical team to resolve technical problems on the remaining 50%. •Created best practice documentation and aided end users in being better educated, self-sufficient, and more resourceful.

What they like about State Of New Hampshire:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Lead, Manage, Microsoft Platforms, Administration, Security, Active Directory, Linux/Unix, Networking, Collaboration, Soft Skills, SaaS, PeopleSoft, Business Objects, Accounting, Finance, Citrix, SharePoint, Jira, ITIL, Servers, HP, DELL, Meeting Coordinator, Communications, Team Builder

Skills

Technical Coordinator, Team Builder, Solutions Provider, Comfortable with Fast Paced Environment, Demonstrated Leader, Technical Skills, Collaborator, Manager, Communicates with stakeholders, Responsible, Dependable

These are some of the questions we asked our climbers about their experiences with State Of New Hampshire: