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Ibm Work Values
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Daily Duties at Ibm:
I have extensive experience in the Service Management business in the IBM Cloud. With 12 years at IBM, I have owned and directed Incident Management, Problem Management, Change Management and Ops Centers (call centers). During this duration I have written and published process and policy for each of the above areas including SOPs and other internal documentation. I have worked on and overseen multiple projects and tool integrations meeting target dates and go-lives. I have been engaged in dozens of company and external audits of company processes. **NOTE** Agile Certified. I have written and published the Incident Management Process for IBM Cloud, ALL ITIL BASED. I have managed the Incident Management Team, implemented changes and modifications to our process allowing for new business processes, organizational structure within the company as well as specific customer requirements. I have managed Service Centers/Call Centers in 5 geos for the past 12 years, including the U.S., Costa Rica, India, Poland and Australia and believe my experience, knowledge and skillsets equips me perfectly for any Customer Service Manager role.
What they like about Ibm:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Documentation, Insurance, Policies and Procedures, Technical Writing, Accounting, Audit, Audit Compliance, Manager, Incident, Change, Process, Metrics
Information about Ibm
Company Rank: Not Available
Average length of employment : 12 years
Average salary of employees: $100,000
These are some of the questions we asked our climbers about their experiences with Ibm:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
