Ibm Work Values

Daily Duties at Ibm:

I have extensive experience in the Service Management business in the IBM Cloud. With 12 years at IBM, I have owned and directed Incident Management, Problem Management, Change Management and Ops Centers (call centers). During this duration I have written and published process and policy for each of the above areas including SOPs and other internal documentation. I have worked on and overseen multiple projects and tool integrations meeting target dates and go-lives. I have been engaged in dozens of company and external audits of company processes. **NOTE** Agile Certified. I have written and published the Incident Management Process for IBM Cloud, ALL ITIL BASED. I have managed the Incident Management Team, implemented changes and modifications to our process allowing for new business processes, organizational structure within the company as well as specific customer requirements. I have managed Service Centers/Call Centers in 5 geos for the past 12 years, including the U.S., Costa Rica, India, Poland and Australia and believe my experience, knowledge and skillsets equips me perfectly for any Customer Service Manager role.

What they like about Ibm:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Documentation, Insurance, Policies and Procedures, Technical Writing, Accounting, Audit, Audit Compliance, Manager, Incident, Change, Process, Metrics

Skills

Management, Change Management, Documentation, Policies and Procedures, Technical Writing, Accounting, Audit, Audit Compliance, Team Leadership, Incident Management, Metric Reporting, Business Process Documentation, People Management, Problem Management

These are some of the questions we asked our climbers about their experiences with Ibm: