Ibm Work Values

Daily Duties at Ibm:

I have extensive experience in the Service Management business in the IBM Cloud. With 12 years at IBM, I have owned and directed Incident Management, Problem Management, Change Management and Ops Centers (call centers). During this duration I have written and published process and policy for each of the above areas including SOPs and other internal documentation. I have worked on and overseen multiple projects and tool integrations meeting target dates and go-lives. I have been engaged in dozens of company and external audits of company processes. **NOTE** Agile Certified. I have written and published the Incident Management Process for IBM Cloud, ALL ITIL BASED. I have managed the Incident Management Team, implemented changes and modifications to our process allowing for new business processes, organizational structure within the company as well as specific customer requirements. I have managed Service Centers/Call Centers in 5 geos for the past 12 years, including the U.S., Costa Rica, India, Poland and Australia and believe my experience, knowledge and skillsets equips me perfectly for any Customer Service Manager role.

What they like about Ibm:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Documentation, Insurance, Policies and Procedures, Technical Writing, Accounting, Audit, Audit Compliance, Manager, Incident, Change, Process, Metrics

Skills

Management, Change Management, Documentation, Policies and Procedures, Technical Writing, Accounting, Audit, Audit Compliance, Team Leadership, Incident Management, Metric Reporting, Business Process Documentation, People Management, Problem Management

These are some of the questions we asked our climbers about their experiences with Ibm: