Verizon / Gte. Work Values

Daily Duties at Verizon / Gte.:

• Call Center Certified (COPC-VMO) – Vendor management call center support, (Philippines) • Managed customer account growth; designed, developed, and executed business solutions to enhance clients’ marketing and communications programs via comparative analysis and insight. • Saved company $1 million; created “first-of-its-kind” product package re-design; led business documentation requirements, data mining, and business process review, and managed deployment phases. • Formulated technical and business communication for internet division to drive customer focus, information design, and product usability/quality. • Drove documentation process by proactively seeking out information and technical resources and bringing outstanding issues to closure to move the documentation process forward. • Reviewed publications and recommended revisions and changes; consulted with technical leads and subject matter experts to ensure common understanding of publications and related materials produced. GTE Quality Control • Authored training policies / procedures and steered an integrated approach to multi-mode training, optimizing classroom sessions, blended, and action learning to promote excellence in leadership and staff. • Facilitated hostile environment, discrimination, and related company policies training programs. • Measured training outcomes; conducted direct observation and formal evaluations; and reviewed quality improvement and / or program evaluations for budget consideration. GTE Technical Support Manager • Managed performance of 15 direct reports in 24 / 7 HR operation. Maximized strategic use of human capital, administering human resource technical support for 2,000 calls daily. • Served as single point of contact for policy inquiries, driving organizational improvement in employee engagement. Provided ongoing tactical support, advice, and guidance to management.

What they like about Verizon / Gte.:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

business Analysis, call center certified, research and development, product management, purchasing, team facilitation, quality control, vendor management, customer service, all microsoft programs

Skills

Team Leadership, Problem Solving, PRODUCT MANAGEMENT, VENDOR MANAGEMENT, CALL CENTER CERTIFIED, COMMUNICATIONS, COMMUNICATIONS, WRITER, MANAGEMENT DEVELOPMENT

These are some of the questions we asked our climbers about their experiences with Verizon / Gte.: