Concentrix Work Values

Daily Duties at Concentrix:

• Guided the successful implementation of a new client center in the organization by managing the training and on-boarding of new leaders and staff. • Created and standardized all SOP's still in use today for vital functions such as disciplinary standards, reporting practices, weekly payroll and hiring policies. •Developed and rolled out program specific policies for the daily management of the center, which resulted in 12% lower attrition than projected. • Supervised 6 Jr. Team Leaders and mentored them to lead their production agents to succeed. • Increased total revenue by meeting high performance "kickers" as well as standard metrics month over month. • Rolled out Performance reviews to all full time staff for the first time in company history • Increased overall productivity and leadership effectiveness by developing coaching goals and performance enhancement tools such as training material for Team Leads, agent cheat-sheets and end-of-day checklists. • Partnered with Human Resources Director to create new documentation protocols for supervisors to ensure compliance with federal, state and company regulations.

What they like about Concentrix:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Call Center, Management, Strategy, Client Management, Six Sigma, Operations Management

Skills

Call Center, Management, Organized with first-rate communication and collaboration skills, Expert at working with trend data to craft new processes for constant improvement, Proven to lead direct reports to exceed KPI goals month over month, Comfortable being uncomfortable and challenging the status quo, Experienced in full implementation of new client operations, Maintains an open door and approachable attitude, Passionate about creating positive work environments for staff, Results and data driven with a proven track record of success, Enthusiastic about hard work and getting down to brass tacks, Always excited about mentoring and developing new talent, Creative problem solver with innovative ideas for improvement

These are some of the questions we asked our climbers about their experiences with Concentrix: