Education At Work Work Values

Daily Duties at Education At Work:

• Passionate about company culture and leadership development, I created a company-wide overhaul of processes and procedures for employee retention, leadership accountability and disciplinary policies which decreased attrition by 27%. • Worked closely with executive leadership to create new reporting tools and used them to improve KPI tracking, attendance, attrition, productivity and billable hours. • Developed new specialized training and quality checks for the leadership team in all locations. • Successfully coordinated 4 program launches for new client centers. • Responsible for managing 5 - 10 Supervisors, each with teams of 15 - 35 customer service agents, depending on experience and staffing levels. • Proudly established a strong centralized recruiting team for the enterprise with the following statistics for 2018 alone. • Developed screening protocols responsible for reviewing over 1,700 applicants. •Built hiring/on boarding SOP's which successfully facilitated the employment of over 660 customer service agents. • Collaborated with the workforce management team to strategically plan and fill over 50 training classes with headcount requirements of between 6 and 60 new employees.

What they like about Education At Work:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Call Center, Management, Strategy, Client Management, Six Sigma, Operations Management

Skills

Call Center, Management, Organized with first-rate communication and collaboration skills, Expert at working with trend data to craft new processes for constant improvement, Proven to lead direct reports to exceed KPI goals month over month, Comfortable being uncomfortable and challenging the status quo, Experienced in full implementation of new client operations, Maintains an open door and approachable attitude, Passionate about creating positive work environments for staff, Results and data driven with a proven track record of success, Enthusiastic about hard work and getting down to brass tacks, Always excited about mentoring and developing new talent, Creative problem solver with innovative ideas for improvement

These are some of the questions we asked our climbers about their experiences with Education At Work: