At&T Mobility Work Values

Daily Duties at At&T Mobility:

• Direct Fulfillment Group: Fulfillment Specialist responsible for billing issues for wireless orders-fulfillment for the entire western half of the United States. • Utilized multiple systems for such functions as credit card approval, phone activation, invoicing, customer data research, and product returns processing. • Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. • Communicated powerfully and prolifically with customers using web-based tools • Made financial decisions to protect/collect revenues and adjusts customer accounts. • Managed B2B (business to business) customers. • Subject matter expert on dealing with DMDR (direct marketing-direct response) customers include order status, order confirmation, exchange processes, return/cancellation processes, and accessory sales. • Researched and resolved all customer upgrades program fulfillment issues and billing disputes. • Acted as quality control for all automated upgrade processes and enhancements. • Processed Go Phone orders and activations and RMA for defective equipment. • Assisted with special projects and helped new hires on processing orders. • Print orders and distributed to all stakeholders.

What they like about At&T Mobility:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Billing Operations Analyst, Financial Analyst, Data Analyst, Sales, Payroll, Process Improvement, Territory Management, Client Relations, Broker Relations, Presentations, AP/AR

Skills

AP / AR, Audits, Financial Analysis, Payroll, Reporting, Process Improvement, Technical Support, Account / Territory Management, Client Relations, Market Analysis, Presentations, Customer Service, Vendor Relations, Quick learner, Multi Tasking, Microsoft office, Custom Reporting on Excel format. management, Self starter, always eager to learn new tasks/challenges, Good Mentoring, Good Trainer, Out of box thinker.

These are some of the questions we asked our climbers about their experiences with At&T Mobility: