Teletech Inc Work Values

Daily Duties at Teletech Inc:

Directed, supervised, trained and lead a team in meeting and exceeding client and agency goals and expectations; conducted performance evaluations and coaching sessions to ensure understanding of and compliance with policies, drafted and implemented corrective actions as necessary. Collaborated with agents in drafting coaching action plans and individual performance improvement goals and objectives. Coached agents in selecting and applying appropriate methods of resolving challenges and issues, providing advice and recommendations on practices and procedures; resolved complaints and conflicts with agents and customers as presented. Implemented training programs in accordance with established protocols and coordinated and conducted onboarding and adult training courses utilizing blended and e-learning capabilities and technologies. Analyzed, managed and evaluated training for effectiveness and presented recommendations for new and improved training curriculums. Monitored established performance metrics of assigned personnel, making and implementing any subsequent recommendations for training to improve employee performance.

What they like about Teletech Inc:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Policy Analysis, Problem Solving, Regulatory Compliance, Operational Streamlining, Process Improvement, Conference&Training Sessions, Emergency Management, Advocacy, Conflict Resolution, Research, Training, Compliance, Governmental Affairs, Military Dependent, Hospital Services, Account Executive, Public Speaking, Incident Command System, HSEEP, Continuity of Operations, Planning, NIMS, NRF, Occupational Health & Safety

Skills

Presentation, Leadership , Public Speaking

These are some of the questions we asked our climbers about their experiences with Teletech Inc: