Teletech Inc Work Values

Daily Duties at Teletech Inc:

Directed, supervised, trained and lead a team in meeting and exceeding client and agency goals and expectations; conducted performance evaluations and coaching sessions to ensure understanding of and compliance with policies, drafted and implemented corrective actions as necessary. Collaborated with agents in drafting coaching action plans and individual performance improvement goals and objectives. Coached agents in selecting and applying appropriate methods of resolving challenges and issues, providing advice and recommendations on practices and procedures; resolved complaints and conflicts with agents and customers as presented. Implemented training programs in accordance with established protocols and coordinated and conducted onboarding and adult training courses utilizing blended and e-learning capabilities and technologies. Analyzed, managed and evaluated training for effectiveness and presented recommendations for new and improved training curriculums. Monitored established performance metrics of assigned personnel, making and implementing any subsequent recommendations for training to improve employee performance.

What they like about Teletech Inc:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Policy Analysis, Problem Solving, Regulatory Compliance, Operational Streamlining, Process Improvement, Conference&Training Sessions, Emergency Management, Advocacy, Conflict Resolution, Research, Training, Compliance, Governmental Affairs, Military Dependent, Hospital Services, Account Executive, Public Speaking, Incident Command System, HSEEP, Continuity of Operations, Planning, NIMS, NRF, Occupational Health & Safety

Skills

Presentation, Leadership , Public Speaking

These are some of the questions we asked our climbers about their experiences with Teletech Inc: