Verizon Wireless Work Values

Daily Duties at Verizon Wireless:

• Designed hundreds of GTM L&D learning solutions, such as instructor-led, classroom F2F, Train-the-Trainer, Blended Learning, Microlearning, and eLearning platform-based (e.g., knowledge checks, assessments, and games) • Earned the distinction of managing elite Go To Market projects for Consumer, Business, Government, and Indirect channels; managed highly visible, highly complex, and extremely confidential product projects • Served as Corporate Communications primary contact and subject matter expert for all internal communication on behalf of PR, Legal, and Marketing • Conducted product architecture and project requirements, user acceptance testing, implementation of strategic plans, process improvements, and post-launch analysis • Collaborated with executive level management, stakeholders, and cross-functional teams to develop project scoping details, business needs, action plans/timelines, and risk assessments • Served as Lead Editor for all Learning & Development content and Go To Market projects • Developed program and product content, user stories, and role play scenario scripts for all employee levels across Verizon Wireless nationwide • Created micro-learning and gamification learning platforms, such as Knowledge Guru, Captivate, Camtasia, and Q MINDshare to proactively engage employees through training • Developed eLearning assessments, such as Quest, Drive, Balloon Burst and Fish Finder, videos, national communications, and retail store collateral • Successfully launched hundreds of product, process, and policy projects from start to finish with extremely limited resources and very tight timelines • Worked on numerous Customer Service projects in capturing customer feedback from focus groups, verbatim reviews, store visits, and customer-facing meetings, with the focus on Voice of the Customer to deliver high-quality products and improve customer retention • Analyzed user experience data, applied Voice of the Customer strategies, and transformed them into process improvement opportunities, resulting in higher customer satisfaction scores and a greater customer experience • Led Business Standardization Teams and M&P Council Teams • Developed learning content within two content management systems and platforms; conducted search engine optimization analysis, managed multi-level Metadata and Taxonomy for both systems • Created writing guidelines and policies/procedures, which served as a national benchmark for standardization of product and promotion projects for all departments nationwide • Exhibited strong attention to detail, maintained the highest level of quality and ethical standards, and worked extremely well under pressure even in potentially stressful situations • Created workarounds /change requests during the project lifecycle to meet customer needs and project goals

What they like about Verizon Wireless:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Wireless, learning and development, instructional designer, project manager, Go To Market, training

Skills

project management, learning and development, instructional designer, event planning, process improvement, go to market, customer experience, corporate communications, event management, internal communications, external communications, team leadership, problem solving, cross functional teams, photoshop, snag it, ms office, elearning, Guru Technologies, training portfolio manager, Adobe Experience Manager

These are some of the questions we asked our climbers about their experiences with Verizon Wireless: