Verizon Wireless Work Values

Daily Duties at Verizon Wireless:

• Designed hundreds of GTM L&D learning solutions, such as instructor-led, classroom F2F, Train-the-Trainer, Blended Learning, Microlearning, and eLearning platform-based (e.g., knowledge checks, assessments, and games) • Earned the distinction of managing elite Go To Market projects for Consumer, Business, Government, and Indirect channels; managed highly visible, highly complex, and extremely confidential product projects • Served as Corporate Communications primary contact and subject matter expert for all internal communication on behalf of PR, Legal, and Marketing • Conducted product architecture and project requirements, user acceptance testing, implementation of strategic plans, process improvements, and post-launch analysis • Collaborated with executive level management, stakeholders, and cross-functional teams to develop project scoping details, business needs, action plans/timelines, and risk assessments • Served as Lead Editor for all Learning & Development content and Go To Market projects • Developed program and product content, user stories, and role play scenario scripts for all employee levels across Verizon Wireless nationwide • Created micro-learning and gamification learning platforms, such as Knowledge Guru, Captivate, Camtasia, and Q MINDshare to proactively engage employees through training • Developed eLearning assessments, such as Quest, Drive, Balloon Burst and Fish Finder, videos, national communications, and retail store collateral • Successfully launched hundreds of product, process, and policy projects from start to finish with extremely limited resources and very tight timelines • Worked on numerous Customer Service projects in capturing customer feedback from focus groups, verbatim reviews, store visits, and customer-facing meetings, with the focus on Voice of the Customer to deliver high-quality products and improve customer retention • Analyzed user experience data, applied Voice of the Customer strategies, and transformed them into process improvement opportunities, resulting in higher customer satisfaction scores and a greater customer experience • Led Business Standardization Teams and M&P Council Teams • Developed learning content within two content management systems and platforms; conducted search engine optimization analysis, managed multi-level Metadata and Taxonomy for both systems • Created writing guidelines and policies/procedures, which served as a national benchmark for standardization of product and promotion projects for all departments nationwide • Exhibited strong attention to detail, maintained the highest level of quality and ethical standards, and worked extremely well under pressure even in potentially stressful situations • Created workarounds /change requests during the project lifecycle to meet customer needs and project goals

What they like about Verizon Wireless:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Wireless, learning and development, instructional designer, project manager, Go To Market, training

Skills

project management, learning and development, instructional designer, event planning, process improvement, go to market, customer experience, corporate communications, event management, internal communications, external communications, team leadership, problem solving, cross functional teams, photoshop, snag it, ms office, elearning, Guru Technologies, training portfolio manager, Adobe Experience Manager

These are some of the questions we asked our climbers about their experiences with Verizon Wireless: