Oracle Work Values

Daily Duties at Oracle:

Provided exceptional support to 160+ customers across 30+ distinct products. Extensive work with large critical / Top Oracle Accounts on all software support issue and requests. This includes all levels: executive, project management, cloud support, technical and functional. Provided executive escalation management on all issues acting as the central resource for all communication between the customer and different Oracle Product divisions. Provided guidance and leadership to Oracle's customer base including implementations, project management, support ticket management, and pre and post-production support. Integral in creating cloud support processes and procedures to ensure that appropriate infrastructure is in place to provide successful incident management for Oracle Cloud for Industry (OCI). Acted as liaison/customer advocate between customers and Oracle Product divisions, ensuring all customer issues and requests are resolved

What they like about Oracle:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Documentation, Infrastructure, Policies and Procedures, Team Lead, Oracle, Project Management, Automation, Management, Support Professional

Skills

Business Analysis, Business Intelligence, Customer Satisfaction, Customer Support, Strategic Planning, Knowledge Management, Call Center Management, Analytics, Project Management, Microsoft Office, Oracle Service Request Tracking System, Team Building, Problem Solving, Team Management, Team Management

These are some of the questions we asked our climbers about their experiences with Oracle: