Cognizant Technology Solutions Work Values

Daily Duties at Cognizant Technology Solutions:

Promoted once during my tenure Technical Project Lead for both Ventura Foods & KLX Aerospace and Energies September 2017 – January 2018 Directly manage the International Service Desk with Teams in Phoenix AZ, Chennai India and Kolkata India. • Responsible for Quality, Performance Improvement, Process Enhancement, Customer Feedback and Escalations. • Develop processes and programs to enhance and improve Agent Efficiency throughout all aspects of the respective SOW’s with a focus upon “Left Shifting” responsibilities that should logically be handled by the Service Desk rather than Programmers and Developers. • Implement IAM for KLX Aerospace to enhance overall network security. Technical Team Lead for the AmGen Bio-Pharmaceutical Project. March 2017 – August 2017 Oversee the International Service Desk Team with sites in Phoenix AZ; Buenos Aries Argentina; Budapest Hungary; Chennai India and Shanghai China. • Directly manage the 30 Agent Phoenix AZ Service Desk Team. • Responsible for Quality, Performance Improvement, Process Enhancement, Customer Feedback and Escalations. • Have successfully reduced Customer DSAT scores by 35% in under 90 days, taking the initial DSAT score of 46.5% in May 2017 and achieving a score of 10.6% at the of July 2017.

What they like about Cognizant Technology Solutions:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Network Security, Networking, Security, Support, Microsoft Project, Microsoft Visio, MS Project, Scheduling, Team Lead, Data Center Relocation / Migration, Sr Project Manager, Operations Manager, Director of Information Services

Skills

Structured Query Language, Network Security, Networking, Security, Support, Microsoft Project, Microsoft Visio, MS Project, Scheduling, Team Lead

These are some of the questions we asked our climbers about their experiences with Cognizant Technology Solutions: