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Cognizant Technology Solutions Work Values
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Daily Duties at Cognizant Technology Solutions:
Promoted once during my tenure Technical Project Lead for both Ventura Foods & KLX Aerospace and Energies September 2017 – January 2018 Directly manage the International Service Desk with Teams in Phoenix AZ, Chennai India and Kolkata India. • Responsible for Quality, Performance Improvement, Process Enhancement, Customer Feedback and Escalations. • Develop processes and programs to enhance and improve Agent Efficiency throughout all aspects of the respective SOW’s with a focus upon “Left Shifting” responsibilities that should logically be handled by the Service Desk rather than Programmers and Developers. • Implement IAM for KLX Aerospace to enhance overall network security. Technical Team Lead for the AmGen Bio-Pharmaceutical Project. March 2017 – August 2017 Oversee the International Service Desk Team with sites in Phoenix AZ; Buenos Aries Argentina; Budapest Hungary; Chennai India and Shanghai China. • Directly manage the 30 Agent Phoenix AZ Service Desk Team. • Responsible for Quality, Performance Improvement, Process Enhancement, Customer Feedback and Escalations. • Have successfully reduced Customer DSAT scores by 35% in under 90 days, taking the initial DSAT score of 46.5% in May 2017 and achieving a score of 10.6% at the of July 2017.
What they like about Cognizant Technology Solutions:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Tags
Network Security, Networking, Security, Support, Microsoft Project, Microsoft Visio, MS Project, Scheduling, Team Lead, Data Center Relocation / Migration, Sr Project Manager, Operations Manager, Director of Information Services
Information about Cognizant Technology Solutions
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $115,000
These are some of the questions we asked our climbers about their experiences with Cognizant Technology Solutions:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Cognizant Technology Solutions had these interests:
| Books | |
|---|---|
Harvard Business Review on Leading Through Change |
Insight on how to help effect change in the workplace |
| The 360 Degree Leader |
Insight on how to develop ones positive influence from anywhere within an organization. |
| Journey Memoirs of an Air Force Chief of Staff |
Leisure Reading |
| Websites | |
| LinkedIn http://www.linkedin.com/pub/philip-c-brown-pmp-csm/47/442/323 |
Professional Networking |
