Tech Mahindra America Inc Work Values

Daily Duties at Tech Mahindra America Inc:

Promoted once during my tenure OC-SPOC / SPOC Management Global Coordinator October 2018 – February 2019 The primary focus the Global Coordinator role is daily: • Manage an international team of 20 agents located in Hartford CT, Phoenix AZ, Aguascalientes Mexico and Mexico City Mexico. • Resolve internal and external stakeholder escalations, conduct root cause analysis, provide post mortem feed reports • Managing System Wide Service Outages • Termination request for Services and Aetna Personnel In November 2018 conducted a Time & Motion Study for the Global SPOC Team which resulted in a restructuring of the overall team size reducing from 54 to 20 agents, elimination of procedural redundancies, establishment and implementation of function and individual accountably Technical Team Lead – Aetna IT Service Desk August 2018 – February 2019 The primary focus of the Technical Team Lead role is daily: • Manage a team of 12 IT Service Desk agents • Monitoring, analyzing, assuring enhancement of call handling and utilization of staff resources on a real-time basis • Real-Time SLA/KPI Management which includes achieving contractual service levels, abandonment rate and performance metrics • Oversee the development of day to day operations • Drive the planning, design, implementation, organization and operation of end user services • Actively participate in daily and weekly client integrated IVR project meetings in order to setup projects and report on project follow up progress • Oversaw the implementation of IAM for Cloud Duel Authentication and SSO during Aetna’s Win10 Enterprise wide upgrade

What they like about Tech Mahindra America Inc:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Network Security, Networking, Security, Support, Microsoft Project, Microsoft Visio, MS Project, Scheduling, Team Lead, Data Center Relocation / Migration, Sr Project Manager, Operations Manager, Director of Information Services

Skills

Structured Query Language, Network Security, Networking, Security, Support, Microsoft Project, Microsoft Visio, MS Project, Scheduling, Team Lead

These are some of the questions we asked our climbers about their experiences with Tech Mahindra America Inc: