Massachusetts Mutual Life Insurance Work Values

Daily Duties at Massachusetts Mutual Life Insurance:

I am a technology professional with extensive experience. I was part of a team (IT Infrastructure Support) that ran MassMutual’s 24/7 Data Center. As part of the IT Data Center Infrastructure Support team, my team provided level 1 & level 2 support. IT Infrastructure Support was also responsible for monitoring the health of MassMutual’s entire IT Infrastructure. Infrastructure Support was responsible for supporting multiple support groups, this included, Windows Server support, Windows Engineering, Storage Engineering, Network System Services, Network Engineering, the Cloud Computing team, Unix/Linux Engineering and the Mainframe OS team. We also provided support to multiple Applications Support teams. IT Infrastructure Support created and archived a daily report for the Data Center. This report includes details of any outage details, batch and Help Desk matrix. IT Infrastructure Support was also responsible for Incident Communication. IT Infrastructure Support also provided vendor management for hardware calls. All vendor issues were ticketed and tracked, we also created change requests tickets in conjunction with hardware call tickets. It was our responsibility to be sure that all vendor work was completed within the established SLA. IT Infrastructure Support also fielded Help Desk calls off hours, holidays and weekends. We also provided high level support for MassMutual’s Help Desk. IT Infrastructure Support also supported a remote Data Center (Barings Asset Management) located in London England from MassMutual's Data Center. My Team provided much of the same support for Barings as we did for MassMutual. Performing daily and weekly backups. Monitoring the Barings IT Infrastructure. Performing weekly maintenance for their Unix and Windows servers. Assisting the many support groups for Barings. IT Infrastructure Support was also responsible for receiving parts from multiple vendors. We tracked and inventoried all parts and equipment that was received for the Data Center. IT Infrastructure Support worked in conjunction with the Asset Management Team for the dispose and destruction of disk drives and tapes. IT Infrastructure Support participated in Disaster recovery planning and testing. Disaster recovery testing took place twice a year. Business continuity is an essential part of a healthy IT Infrastructure. DR testing provides a safe environment to test and proof DR procedures and practices.

What they like about Massachusetts Mutual Life Insurance:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Active Directory, Cisco, Computer Maintenance, Content Management, Customer Service, Vendor management, Windows 10, Windows 7, Orion - SolarWinds, SCOM - System Center Operations Manager, Network Node Manager, CA7 Mainframe job scheduling/ workflow automation, TWS/Maestro batch job scheduling, F5 Load balancing, Unix/Linux, SharePoint document management, VMware/vSphere dashboard, Incident communication and documentation, Windows Server 2012, CA Dispatch (Mainframe print)

Skills

Windows 10, Windows 7, Mainframe job scheduling/ workflow automation, TWS/Maestro batch job scheduling, VMware/vSphere dashboard, Unix/Linux, Orion – SolarWinds System/Network management, Micro Focus Network Node Manager, MS Systems Center Operations Manager (SCOM), HP Service Manager, Service Desk (IT Help Desk application), HP OVO/OML, Disaster recovery planning and testing, Incident communication and report writing, F5 Load balancing, Microsoft Active Directory

These are some of the questions we asked our climbers about their experiences with Massachusetts Mutual Life Insurance: